Privacy Policy
Last Updated: March 15, 2025
At pyrelanthiq, we're serious about protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our budget psychology education services.
Who We Are and How to Reach Us
pyrelanthiq operates as an educational platform focused on budget psychology, helping Australians develop healthier relationships with money. We're based in New South Wales and comply with the Australian Privacy Principles under the Privacy Act 1988.
If you've got questions or concerns about how we handle your information, we want to hear from you. Reach out through any of these channels:
Privacy Officer Contact
What Information We Collect
We gather different types of information depending on how you interact with our platform. Some you give us directly, some we collect automatically. Here's the breakdown:
Information You Provide Directly
- Account details when you register (name, email address, phone number)
- Payment information for course enrolments (processed securely through third-party payment processors)
- Communication preferences and marketing consent
- Course feedback, survey responses, and testimonials you choose to share
- Messages sent through our contact forms or support channels
Information Collected Automatically
- Device and browser information (IP address, operating system, browser type)
- Usage patterns and navigation through our website
- Course progress and completion data
- Time spent on different learning modules
- Technical logs for system maintenance and security
We don't collect sensitive financial data like credit card numbers directly. All payment processing happens through secure, certified third-party providers who maintain their own strict security standards.
How We Use Your Information
Everything we collect serves a purpose. We're not in the business of hoarding data for no reason. Here's what we actually do with your information:
| Purpose | Details |
|---|---|
| Service Delivery | Providing access to courses, tracking your learning progress, and customizing your educational experience |
| Communication | Sending course updates, responding to inquiries, and providing customer support |
| Platform Improvement | Analyzing usage patterns to enhance course content and user experience |
| Marketing | Sharing relevant course information and educational content (only with your consent) |
| Legal Compliance | Meeting our obligations under Australian law and maintaining proper business records |
We base our data processing on several legal grounds under Australian privacy law, including your consent, contractual necessity, and our legitimate business interests. When we rely on legitimate interests, we always balance them against your privacy rights.
Who We Share Your Data With
We don't sell your personal information. Period. But running an educational platform means working with trusted partners who help us deliver our services. Here's who might see your data:
- Payment Processors: Secure third-party services that handle transactions (they follow strict PCI DSS standards)
- Email Service Providers: Platforms we use to send course updates and communications
- Cloud Hosting Services: Companies that store our data securely in Australian data centers
- Analytics Providers: Tools that help us understand how people use our platform
- Legal Authorities: When required by Australian law or to protect legal rights
Every third party we work with signs agreements requiring them to protect your information and use it only for specified purposes. We vet our partners carefully and monitor their compliance regularly.
Your Privacy Rights Under Australian Law
The Privacy Act gives you significant control over your personal information. These aren't just theoretical rights – we've set up processes to make them practical and accessible.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Ask us to fix any incorrect or outdated information in your account or records.
Request Deletion
Have your data removed from our systems (subject to legal retention requirements).
Withdraw Consent
Opt out of marketing communications or revoke consent for specific data uses at any time.
Lodge a Complaint
Contact our Privacy Officer or the Office of the Australian Information Commissioner if you have concerns.
Data Portability
Receive your data in a structured format that you can transfer to another service provider.
To exercise any of these rights, send an email to support@pyrelanthiq.com with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we might ask you to cover reasonable costs for extensive or repetitive requests.
How We Protect Your Information
Security isn't an afterthought here. We've implemented multiple layers of protection to keep your data safe from unauthorized access, loss, or misuse.
Technical Safeguards
- Industry-standard encryption for data transmission (TLS 1.3)
- Encrypted storage for sensitive information at rest
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems
- Secure backup systems with geographic redundancy
Organizational Measures
- Staff training on privacy and security best practices
- Strict access controls limiting who can view personal data
- Regular review and updating of security policies
- Incident response plan for potential data breaches
- Contracts requiring third parties to maintain security standards
Despite our efforts, no system is completely impenetrable. If we experience a data breach that poses a serious risk to your privacy, we'll notify you and the Australian Information Commissioner as required by law.
How Long We Keep Your Data
We don't keep information longer than necessary. Retention periods vary based on the type of data and our legal obligations:
- Account Information: Retained while your account is active, plus seven years after closure for tax and business records
- Course Progress Data: Kept for the duration of your enrolment and three years after completion
- Communication Records: Maintained for three years from the last interaction
- Payment Records: Stored for seven years to comply with Australian tax law
- Marketing Data: Deleted immediately upon withdrawal of consent
- Technical Logs: Typically retained for 90 days unless needed for security investigations
Once retention periods expire, we securely delete or anonymize your information so it can't be traced back to you.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and improve your experience. Most are essential for basic operations, while others help us understand how people use the platform.
Types of Cookies We Use
- Essential Cookies: Required for login, security, and core functionality (you can't opt out of these)
- Performance Cookies: Help us analyze site usage and identify technical issues
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your interests to show relevant content (only with consent)
You can manage cookie preferences through your browser settings. Blocking certain cookies might affect how the site functions, particularly for logged-in features.
Children's Privacy
Our services target adults dealing with personal finance decisions. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete it.
International Data Transfers
We primarily store data within Australia using local cloud providers. However, some of our service partners operate globally, which might involve transferring data overseas. When this happens, we ensure:
- Partners comply with Australian privacy standards or equivalent protections
- Appropriate safeguards are in place through contractual agreements
- Data remains protected to the same standards regardless of location
- We maintain control and oversight of transferred information
Changes to This Policy
Privacy practices evolve, and so does this policy. When we make material changes, we'll notify you through email or a prominent notice on our website at least 30 days before they take effect.
We encourage you to review this policy periodically. The "Last Updated" date at the top shows when we last revised it. Continued use of our services after changes take effect means you accept the updated policy.
Third-Party Links
Our platform might link to external websites or resources we don't control. This privacy policy only covers pyrelanthiq's practices. When you click through to another site, their privacy policy applies. We recommend reading their policies before sharing personal information.